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Returns Policy


If you are not 100% satisfied with your purchase, we are happy for you to return your item(s) for a store credit. Please email our Customer Service Team who will advise you of the process and assist you with organising your return.

The following conditions apply to return items:

  • Products must be unused & unopened. 
  • Products must arrive back with us with in original box/packaging in new resalable condition.
  • Return authorisation must be obtained from our Customer Service Team before sending any items back.
  • Return shipping costs are at the expense of the customer.
  • Shipping & Insurance fees cannot be credited.
  • Credits may be subject to a 10% restocking fee.
  • Products returned damaged will not be credited.


If an electrical item you have purchased becomes faulty during its warranty period, please contact us immediately.  We will provide you with the relevant contact information for the Manufacturer who handle all warranty issues directly.  For warranty time frames please see the relevant item description on our website.  Warranty periods commence from the date of purchase.


If you believe an item you have purchased is faulty, please contact us immediately for return information (excludes electrical, see above). Upon receipt of the item it will be inspected by our Returns Department.  If the item is deemed to be faulty, you are entitled to a replacement, credit note or refund. Please note that a product is not deemed faulty based on personal opinion or suitability after use.


We pack and ship your items with the greatest of care, however once in transit with our shipping carriers - the parcel is beyond our control. We offer optional Shipping Insurance during the checkout process to cover your items against any damage or loss that may occur. 

Should an item in your parcel arrive damaged and you have covered your order with Shipping Insurance, please contact our Customer Service Team to organise for return of the item.

Should your order not arrive in the relevant time period for your location, please contact our Customer Service Team. Salon Style will launch an investigation with our shipping carriers on your behalf which can take up to 7 business days to complete. If your parcel cannot be located and you have insured your order with our optional Shipping Insurance, your order will be replaced at no charge. 

Customers who choose not to take this Shipping Insurance accept that Salon Style and its carriers will not be held responsible for any loss or damage that may occur during transit and the items will not be replaced, reshipped or refunded.

Please note that this Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions

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