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Returns Policy

60 DAY RETURNS POLICY

If you are not 100% satisfied with your purchase, we are happy for you to return your item(s) for a store credit. Please email our Customer Service Team who will advise you of the process and assist you with organising your return.

The following conditions apply to return items:

  • Products must be unused and/or unopened.
  • Products must arrive back with us with in original box/packaging in new condition.
  • Return authorisation must be obtained from our Customer Service Team before sending any items back.
  • Return shipping costs are at the expense of the customer.
  • Shipping/Insurance fees cannot be credited.
  • Credits may be subject to a 10% restocking fee.
  • Products returned damaged will not be credited.

PRODUCT WARRANTIES & FAULTY GOODS

If you believe an electrical item you have purchased is faulty, please contact us immediately. If the item is faulty, you are entitled to a replacement or refund. All electrical items come with a minimum 1 year manufacturers warranty. Should an electrical item you have purchased from us within its warranty period require repair, we are able to provide you with the manufacturers details who handle all warranty issues directly.

LOST OR DAMAGED GOODS

We pack and ship your items with the greatest of care, however once in transit with our shipping carriers - the parcel is beyond our control. We offer optional Shipping Insurance during the checkout process to cover your items against any damage or loss that may occur. 

Should an item in your parcel arrive damaged and you have covered your order with Shipping Insurance, please contact our Customer Service Team to organise for return of the item.

Should your order not arrive in the relevant time period for your location, please contact our Customer Service Team. Salon Style will launch an investigation with our shipping carriers on your behalf which can take up to 7 business days to complete. If your parcel cannot be located and you have insured your order with our optional Shipping Insurance, your order will be replaced at no charge. 

Customers who choose not to take this Shipping Insurance accept that Salon Style and its carriers will not be held responsible for any loss or damage that may occur during transit and the items will not be replaced, reshipped or refunded.

Please note that this Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions

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