Terms & Conditions
If there is any uncertainty with the terms and conditions below, please contact Salon Style before the completion of any purchase.
All content on this site, including text, icons, graphics, etc are the property of Salon Style or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.
Our website may contain links to third party websites over which we are not responsible for the content of and have no control. These links are placed for your convenience and are visited at your discretion and at your own risk. We make no representation as to the accuracy of material on these sites.
By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the website by you.
The 'Salon Style' name and Salon Style stylized logo are trademarked in Australia and any use withour prior written consent is strictly prohibited.
We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.
We offer varying promotional campaigns and promotion codes to site visitors and to our newsletter subscribers and customers. These coupons have no residual monetary value and must be used at the time of placing your order. Promotion codes will not be applied retrospecitvely. To take part in these promotions, promotion codes must be entered when placing an order. Only one promotion can be participated in per order, it is up to the customer which promotion they wish to use if they have more than one. The code you choose to use will be reflected in your order totals on the checkout page and the invoice you are emailed upon completion.
TAXES & IMPORT DUTIES
Salon Style is not liable for any import duties, customs charges or restrictions your parcel or goods may be subject to. It is your duty as the purchaser to be aware of any relevant information in your destination country as to these restrictions or charges and you the purchaser remains responsible for all charges and fees incurred. We cannot alter the value declaration on any items. In instances where customs duties require payment, your parcel may be directed to a local postal outlet for you collection and payment of any relevant fees. We can assist with relevant tracking details of the parcel for your local postal service, however payment and retrieval of goods is the responsibility of the customer.
We endeavour to update all site content and imagery in an efficient manner. Please note that 3rd parties change packaging of their products frequently, from different colours on bottles, different wording to total facelifts of entire ranges. At time old imagery may be left up for illustration purposes when no new images have yet to be presented to us. All items names and descriptions are updated in this instance. If you are aware of a product change and specifically wish to receive old packaging, you will need to contact our customer service team prior to ordering. Our stock levels are constantly replenished and generally most items will be new packaging.
SECURITY & FRAUD PREVENTION
We use SSL encryption software whenever you are requested to enter sensitive information such as your credit card number. To ensure the safety of our customers, on occasion - certain orders may require further information before products can be released for shipment. In most cases this will only delay an order dispatch by a matter of hours depending on when you can get back to us with the extra information we require.
Any advice presented on this website or by our staff is of a general nature and is not intended to substitute professional advice given to you by a skin specialist, physician or practitioner. Whilst all effort is made to ensure all information and advice is accurate, Salon Style will not be held responsible for any loss or damage arising from its use.
Salon Style reserves the right to cancel and refund any order we see fit with or without reason. If this occurs, all funds will be refunded. All orders are considered an offer for purchase or an invitation to treat.
We carry large amounts of stock and have shipments arriving daily. From time to time we may run out of an item(s) you have ordered and need to replenish our stock levels. In this instance, the delay in dispatch of your goods is generally only 2-3 business days. In the event of a delay, the order status in your account will be updated notifying you.
To continue to offer you the best value for money and customer experience, our operations are focused on online sales and the economies of scale they produce. For this reason we do not accept phone orders. Should you require assistance in completing an online order, our Customer Service Team will be happy to oblige.
CANCELLING OR AMENDING ORDERS
We urge you to double check your order before submitting. If you need to cancel an order you have placed, please email or call us as soon as possible. Your order cannot be cancelled or amended once it has proceeded past the 'Pending' status.
ORDER ACCURACY & SHIPPING DETAILS
It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us. You will also receive an email receipt of your order with the details you have provided immediately upon placing your order. We are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect spelling) nor you service providers blocking/filtering of these emails.
Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs.
Shipping details for an order cannot be altered by you after the order has been submitted. Should you need to change/amend shipping details, contact us immediately. We are not able to alter shipping details once your order has shipped and accept no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you.
In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Full tracking details are emailed to you on the day your order is shipped.
In the event your parcel is returned to us for any reason, we will issue a credit note to the value of goods less any costs incurred by Salon Style.
Transit times given on this site are estimates provided by our shipping partners and should be used as a guide. Salon Style make no guarantees with regards to shipping times or delays which are beyond our control. Should your order not have reached your Australian address in 10 business days, please contact our Customer Service Team. International deliveries depending on destination can take longer on occasion than standard time frames. Outside Australia, if you have not received your parcel in 20 business days please contact our Customer Service team however, note we are not able to lodge investigations with our shipping partners for international parcels until 30 business days from shipment.
DAMAGED ITEMS / LOST PARCELS
We will only accept responsibility for damaged items or lost parcels if all details provided by yourself with the order are correct and you have covered your order with our optional Shipping Insurance. If you choose to remove this Shipping Insurance, you agree that Salon Style will not be held responsible for any damaged items including leaks or breakage or any lost parcels. Shipping Insurance covers your order until delivery to your door. Should you choose to give our drivers Authority To Leave the parcel at your premises, insurance coverage ceases at this point of drop off. Shipping Insurance does not cover your parcel from theft from your premises once our drivers have left the parcel and you agree that neither Salon Style or our couriers will be held responsible. Please note even if given instructions to leave parcel at premises, AusPost reserve the right for their drivers not to do so in some instances such as if they fee it is unsafe on the day. In this instance, there is nothing Salon Style can do and the parcel will be taken to your local Post Office for collection.
For damaged items in orders covered by Shipping Insurance, please contact our Customer Service Team with the following details:
It is at the discretion of Salon Style as to whether a replacement product or refund/credit will be issued for the damaged item. Please note for products containing pumps, on very rare occasions pumps may not function to the optimum design, however if the product contents is unaffected and still usable - we are not able to offer refunds/credit for this scenario due to instances of fraudulent claims. The same policy applies for products containing spray nozzles - after use these can become clogged which can be remedied by removing the nozzle and running under hot water.
Please check your order confirmation email to confirm your provided delivery address was correct. If after a reasonable period of time has elapsed (7-10 business days depending on location), your order has not arrived, please contact our Customer Service Team. After an investigation with our shipping carriers, if your parcel is confirmed as lost in transit and you have covered your order with Shipping Insurance, all items will be replaced by Salon Style. Please note we are not able to remedy the situation until we have received official confirmation from our shipping carriers regarding your parcel.
NOTE: Some special value packs offered by brands are imported directly from Europe and the United States already constructed. As such there may be minor marks, wear or slight tears on outside cardboard packaging which occurs during long transit. This is beyond the control of Salon Style and does not constitute a damaged item under our policy. If purchasing these items as gifts for others, please be aware such marks may occur.
60 DAY RETURNS POLICY
If you are not 100% satisfied with your purchase, we are happy for you to return any unused item(s) for a store credit. Please email our Customer Service Team who will advise you of the process and assist you with organising your return.
The following conditions apply to return items:
- Products must be unused and unopened.
- Products must arrive back with us with in original box/packaging in new condition.
- Return authorisation must be obtained from our Customer Service Team before sending any items back.
- Return shipping costs are at the expense of the customer.
- Shipping/Insurance fees cannot be credited.
- Credits may be subject to a 10% restocking fee.
- Products returned damaged will not be credited.
Once an item has been received by Salon Style we will issue a credit note.
If the product returned to us is:
found to have been used and/or opened or tampered with in any way; or
if you have indicated that the product was returned due to a fault and we later determine it is not faulty;
we will be unable to offer you a credit for the product or any other related expenses.
In some cases we can accept returns of skincare products where you have experienced irritation or a negative reaction. If you believe you have had an irritation/reaction to a product you have received within 30 days of purchase, please contact our customer service team. To process an allergy return, the product must be less than 20% used and the following information must be provided to us:
- Order number
- Product that has caused the irritation/reaction
- Description of the irritation/reaction
- Photo of the irritation/reaction as described - please take one as soon as possible after the reaction occurs.
An irritation/reaction return cannot be processed without this information and if this cannot be provided we will be unable to accept the return.
For returns of this type, we may need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary.
Postage costs are not covered for returns of products in the event of an irritation/reaction.
Once the products have been received by us you will be issued with a credit note.